Month: November 2017

A guest’s arrival and check-in at your B&B is the most important part of their customer service journey. You want

Increasing bookings can often rely on increasing brand awareness and creating a brand image that people remember and connect to.

There is nothing more damaging to your B&Bs brand reputation than having to tell a guest, after all their planning,

Google hotel Ads (formally known as Google Hotel Finder) connects travellers who are researching accommodation on google.com and Google maps

A recent Harvard Business School study discovered that customers spent 40% more on their sixth purchase than their first, showing

Reviews are essential for increasing bookings at your B&B. Over 70% of online customers make their buying decisions based on

Without extra time to spare each day, it’s difficult for hoteliers to regularly check and update their various B&B business

Studies have shown that customer satisfaction holds a direct link to business revenue. Training your staff to have a strong

Today’s guests are looking to see that you’re B&B is well reviewed on TripAdvisor, is active on social media, and

When a guest arrives at your B&B they are brimming with excitement and anticipation. But they are also arriving with